See where work stands. Know what comes next.

Compass. Connect the intended process to live cases, deadlines, and exceptions. Find the work that is stuck and the next step your team can take.

Map a process with Compass

Illustrative workflow with synthetic data.

Compass: the process and the exception. Pascal product walkthrough. — Product walkthrough
Read the transcript and visual descriptions

Compass. See the process. Move it forward.

Define the process

Model the states, owners, rules, and service levels that shape an operation. Review a version before it becomes the active lifecycle.

Operate every case

Move between tables, boards, and case details. See the owner, current state, dependencies, and next available action.

Find the real path

Connect source events and records to see how work actually moves. Inspect variants, waiting time, loops, and handoffs.

Investigate the bottleneck

Compare routes, teams, and business dimensions. Trace delays and deviations to affected records and source evidence.

Review the improvement

Turn findings into proposed changes and intervention queues. Compare an alternative with the baseline before changing the active process.

Follow the outcome

Keep lifecycle changes, workflows, agent work, and external actions visible. Reconcile uncertain results before retrying the work.

Explore Pascal

A clear next step for every exception.

Three lithium shipments need Compliance review. Inspect the active cases and the proposed process change without losing sight of either.

The lithium queue contains three held shipments assigned to Jordan Lee. Each has a review clock, a current state, and a reason it cannot proceed.

Find the cases that need attention. Native product view with illustrative data.

In practice

A shipment can have fresh telemetry and still be blocked by missing approval. Compass shows both facts alongside the case clock and responsible reviewer. The team can request the available review while separately assessing a change to the process definition.

Example operation.Explore the solution

Compass in your operation.

Connect it to the rest of your work.

Use Ontology for business records, Workflows for repeatable steps, and Atlas for wider dependencies. Bring the case and its history into agent investigations and team reviews.

What you work with

Compass

Lifecycle definitions and released versions
Cases, events, and operating queues
Process findings and improvement proposals

Stay in control as the work moves.

The current process defines which transitions are allowed. Investigating a delay or drafting a change does not alter that process. Required reviews stay open until the responsible people complete them.

Where you work